Welcome to the AgentRunner help center! This article will guide you on how to access help and support resources for AgentRunner, ensuring you can effectively utilize our platform. We offer multiple avenues for finding answers, from in-app assistance to our comprehensive online knowledge base. This ensures that you have the resources you need to troubleshoot issues, learn new features, and optimize your AI workflows. AgentRunner is committed to providing excellent support to its users.
Accessing Help Center Articles and Chat Support Within the AgentRunner App
AgentRunner provides easy access to help articles and AI-powered chat support directly within the app. This allows you to get assistance without leaving your workflow. The in-app help resources are designed to provide immediate answers to your questions, guiding you through the platform's features and troubleshooting common issues. Leveraging these resources ensures a smoother and more efficient experience when building and managing your AI agents.
Finding the Help Menu
Navigate to the left-hand side menu within the AgentRunner app. This applies to all versions/platforms of the app, except in the node editor.
Click on Help. This will open the chat interface.
Utilizing the Chat Interface
Once the chat interface opens, you have two options:
Browse Help Articles: Search for relevant articles within our help knowledge base. You can either browse the available articles or search using keywords or phrases.
Ask a Question: Pose your question directly to our AI chatbot, Milly, powered by SAAS First, which we consider the best AI chatbot on the market. You can ask Milly questions in any language.
If you choose to ask a question, Milly will do her best to provide an answer. She draws information from our knowledge base, which we regularly update with new questions and answers to ensure her knowledge is current and accurate (99.9% confidence level).
Accessing Help Center Articles on the AgentRunner Website
In addition to in-app support, you can also access help center articles directly on the AgentRunner website. This provides an alternative method for finding information and troubleshooting issues. The website-based help center is publicly accessible, meaning you don't need an AgentRunner account to view the articles. The goal is to make information readily available to anyone interested in learning more about the platform.
Navigating to the Help Center
Go to help.agentrunner.com.
Here, you can browse through the available help center articles to find information on various topics related to AgentRunner.
Utilizing Search Functionality
On the help center website, you can search for specific articles by entering keywords or phrases into the search bar.
The search function will return a list of articles relevant to your search query, allowing you to quickly find the information you need.
Understanding AgentRunner's AI Chatbot: Milly
Milly, our AI chatbot, is designed to provide you with instant support and guidance. Milly stands as your first line of support, providing quick answers and directing you to relevant resources within the AgentRunner ecosystem. Milly is trained on our comprehensive knowledge base and leverages advanced AI to understand and respond to your queries effectively.
Key Features of Milly:
Instant Answers: Milly provides immediate responses to your questions, saving you time and effort in searching for solutions.
Multilingual Support: You can ask Milly questions in any language, making her accessible to a global user base.
Knowledge Base Integration: Milly draws information from our constantly updated knowledge base, ensuring you receive accurate and relevant answers.
Continuous Improvement: We regularly review the questions and answers provided by Milly to keep her knowledge up to date and improve her accuracy.
Limitations:
No Escalation to Human Agent: Currently, there is no option to escalate a conversation from Milly to a human support agent.
Reliance on Knowledge Base: Milly's responses are limited to the information available in our knowledge base.
